CLUB RULES
To help keep a pleasant atmosphere and create a respectful environment for all Club users we politely request that the following rules be observed.
​
Opening Hours
The Club's opening hours, as amended from time to time, are displayed on our website. Members must ensure they cease use of the Club facilities at least 15 minutes before the Club closes to allow adequate time for showering and dressing if you plan to do so.
Using the Club
All club users must register a check-in by typing in their PIN on at least one of the entry door readers to ensure we know who has come in, or by self-check-in via our app. If you have any issues with your account, you must contact reception in advance to remedy this. Repeated failure to check-in will result in your membership being terminated.
All classes must be booked in advance (before you check-in to the club).
Guests
By arrangement only, in advance, by emailing info@factorylondon.com. Members must always accompany their guests, and members shall not leave the Club premises before their guests. All guests must sign the club Waiver, and a Physical Activity Readiness Questionnaire. The club reserves the right to refuse admission to a guest for reasons of health and safety, or if the proposed guest has previously not complied with club rules.
​
Fitness Areas
Club approved footwear and clothing must always be worn. Access to the fitness areas may be limited in the event of classes or pre-organised sessions. Details of these will be posted on Club Updates page of the website.
Studios
The Studios at The Factory may be used by members free of charge, if they are not in use, hired to external clients, or needed by trainers or staff. Studio time cannot be pre-booked by a member without hiring the studio. Studios must be left as they are found. The Cycle Studio is not to be used without an instructor.
Changing Rooms
No children are allowed in the changing room of the opposite sex once they have reached the age of 9 years old. Club staff or other users of the changing rooms at the time may agree to relax this restriction in certain circumstances.
​
Lockers
For security reasons, Members and Guests are asked to store personal belongings in the lockers provided. All usage of lockers is governed by the membership terms and conditions. Lockers are provided on a daily basis only, and items left overnight will be removed on the following day and treated as lost property. The Factory takes no liability for any items left in lockers.
​
Lost Property
All lost property found on the premises should be handed in to the Club reception. Items whose ownership cannot be identified will be stored by the Club for one week and then donated to local charities or disposed of. Items which appear valuable may be sold with the proceeds donated to charity.
​
Safety and Hygiene
In the interest of Safety and Hygiene, no crockery or glasses are allowed in the changing rooms, fitness areas, dance studios, or other activity areas. No pets will be allowed in the Club premises, with the exception of guide dogs. Entry to the Club is only permitted at the Club reception entrance. Fire exits, which are clearly marked, are there in the interests of safety. Members and guests must not interfere with these doors for any reason. In the event of an emergency evacuation, members and guests must immediately make their way in an orderly fashion to the nearest available exit.
​
Behaviour
If any member or guest shall cause nuisance or annoyance to other members, other guests, staff, the business, or misuse the Club facilities, or breach any etiquette guidelines, or generally behave inappropriately, the Club reserves the right to refuse admission, suspend, or terminate membership or access rights. Abusive language, threatening or violent behaviour will not be tolerated. All minors using the Club must always be supervised by an accompanying adult. No photography (including the taking of images/videos through a mobile phone) is allowed in any area of the Club without the consent of others that may appear in the pictures/videos.
Comments and Complaints
Please refer to any comments or complaints to a member of the Club staff. Written complaints must be addressed to the Operations Manager.
​
General
No alcohol, or illegal substances, may be brought into and consumed within the Club.
The Club is a no smoking & no vaping environment.
​
Physical Activity Readiness
Upon joining the club all new members agree to our Health Commitment Statement. The purpose of this is to ensure that the club's staff are fully informed of any physical or medical condition which could affect the members ability or suitability to take part in physical activities. Only if the club's staff are fully and accurately informed, can they assess the member's health and fitness level and prepare an appropriate exercise program. The club strongly recommends that all members seek medical advice before commencing a new exercise programme and The Club reserves the right to request a doctor's certificate and to reject a membership application if a satisfactory doctor's certificate is not received by The Club.